Thank you for shopping with thestoveison.com. Below, you’ll find details about our shipping policies, delivery times, and related information.
1. Shipping Methods & Carriers
We currently ship via [list carriers, e.g., USPS, FedEx, UPS, DHL] depending on your location and order details. Shipping options (Standard, Expedited, Express) and costs will be displayed at checkout.
2. Processing Time
Orders are typically processed within [X business days] (excluding weekends and holidays).
During peak seasons (e.g., holidays, promotions), processing may take longer.
3. Estimated Delivery Times
Delivery times vary based on shipping method and destination:
Shipping MethodEstimated Delivery Time
Standard Shipping[X–X business days]
Expedited Shipping[X–X business days]
Express Shipping[X–X business days]
Note: These are estimates—actual delivery times may vary due to carrier delays, customs (for international orders), or unforeseen circumstances.
4. Shipping Costs
Calculated at checkout based on order weight, destination, and shipping method.
Free shipping may apply for orders over [X amount] (if applicable).
5. International Shipping
We ship to [list countries or "select countries"].
Customers are responsible for customs fees, taxes, or import duties (we do not cover these charges).
Delivery times may be longer due to customs processing.
6. Order Tracking
Once your order ships, you’ll receive a confirmation email with a tracking number to monitor your package.
7. Shipping Restrictions
Some items (e.g., hazardous materials, oversized products) may have shipping restrictions.
PO Boxes or military addresses (APO/FPO) may require specific carriers.
8. Undeliverable or Lost Packages
If a package is returned as undeliverable (due to incorrect address, failed delivery attempts, or unpaid customs fees), you will be responsible for reshipment costs.
If a package is lost in transit, contact us within [X days] of the estimated delivery date for assistance.
9. Damaged or Missing Items
Inspect your package upon delivery. If items are damaged or missing, notify us within [X days] with photos/documentation for a resolution.
10. Changes to Shipping Policy
We reserve the right to update shipping methods, costs, or policies at any time.
11. Contact Us
For shipping-related questions, contact:
The Stove Is On
info@thestoveison.com